Fulfillment Policy

1. Order Processing:

a. Order Confirmation:

Upon successful payment, an order confirmation email will be sent to the provided email address.

b. Order Changes:

We are unable to modify orders once they are placed. Please ensure all details are accurate before confirming your purchase.

c. Order Cancellation:

Contact care@canadianmagicsupply.com for assistance.

2. Shipping:

a. Processing Time:

Orders are typically processed within 2-3 business days.

b. Shipping Methods:

We offer standard and express shipping options. Delivery times vary based on the selected method and destination.

c. Shipping Costs:

Shipping costs are calculated at checkout and are based on the selected shipping method and delivery location.

d. Tracking Information:

Once your order is shipped, you will receive a shipping confirmation email with tracking information.

3. Returns and Exchanges:

a. Return Policy:

Returns are accepted for eligible items (e.g., unused, in original packaging). Contact care@canadianmagicsupply.com for assistance.

b. Return Procedure:

To initiate a return, please contact care@canadianmagicsupply.com. Provide your order number and reason for the return.

c. Refunds:

Refunds will be processed after receiving and inspecting the returned item.

4. Customer Support:

a. Contact Information:

For inquiries or assistance, please contact our customer support team at care@canadianmagicsupply.com.

b. Response Time:

We strive to respond to customer inquiries within 2 business days.

5. Lost or Delayed Shipments:

a. Investigation Process:

In the rare event of a lost or significantly delayed shipment, please contact [Customer Support Email/Phone] for assistance.

b. Compensation:

Compensation for lost or delayed shipments will be determined on a case-by-case basis.

6. Quality Assurance:

a. Product Inspection:

All products undergo quality control measures before being shipped to ensure they meet our standards.

7. Policy Updates:

This fulfillment policy is subject to change. Customers will be notified of any updates via email or through our website.

8. Conclusion:

We appreciate your business and are committed to providing a positive shopping experience. If you have any questions or concerns, please contact our customer support team.